We have forgotten our username, what should we do?
There are two simple solutions: You can get your existing username sent again by entering your registered email address during log in. Alternatively, you can call our customer centre directly on 01625 507000. In both cases, your username will be sent to the email address specified when you registered as a user. It is therefore important that you choose the email address you actively use. Note! During account registration we recommend that you supply your email address as a user name, as it is easier to recall.